FAQ about Dobitrade

Time: 2018-04-02 Hot News!: 6042 Source: Dobitrade

1. What is Dobitrade?

 

Dobitrade is a global cryptocurrency and digital asset trading platform that provides trading service for BTC to digital currency and other currencies.

 

2. How to do digital currency trading in Dobitrade?

 

Register your Dobitrade account, complete real-name authentication, and set your own password; (2) Deposit your account with BTC; (3) Trading function is activated right after your BTC is transferred into your account.

 

3. How to inquire digital address for coin deposit and withdraw?

 

Every coin on Dobitrade has the only one deposit address. To find your address, please go to My accountand My asset.

 

Withdraw address is a receiving address which has to go to your receiving system or platform for details.

 

4. What should I do if I didnt receiving the coins I deposited?


For this issue, please firstly go and check your transaction record on your withdraw platform. If still no receiving coins on your deposit wallet either no record your withdraw platform or only blockchain information but no receiving, please contact us for support via email  service@dobitrade.com with your dobitrade account information and deposit txid.

 

5. What should I do if I didnt receive the digital coins I withdrawn?


There is withdraw max limitation on Dobitrade. All withdraw coin over limitation will have to go through manual review which might be delayed due to the node of your digital wallet. Dobitrade has a stable and efficient system that will cause no delay to your transfer. When the system notices with successful withdraw, this means the completion of your withdraw. Please go to your receiving platform for details.

 

6. Can I transfer my coins between dobitrade account( like from account A to account B)?What about the transfer between dobitrade account and other platforms?


Yes. But please note that only the same cryptocurrency can be transferred either between dobitrade accounts or other platforms. Please check and ensure your trading platform outside Dobitrade supports your coins prior to your transfer.

 

7. Whats the fees for digital currency trading and cryptocurrency withdrawal?


We don’t charge fees for deposit. But you have to some fees for coin trading and digital asset withdraw based on your digital currencies. Please go to 【Withdraw Guideline】 under  withdrawal page and 【Transaction Rules】under Exchange page.

 

8. How to cancel and remove my order?


Please login into your account and click 【My account】,【My Transaction】 to cancel your maker and query your transaction.

 

9. Whats order ratio?


Order ratio refers to the percentage of your offering digital asset for your order during trading. For example, there is 1 BTC in your wallet and you want to buy other coin via BTC. If you input 50% during trading, this means that you’re going to use 0.5 BTC to buy other coins. And if your order percentage is 100%, you’re going to use 1 BTC. The other percentages can be done in the same way.

 

10. Whats DOBIs trading mode and hour?


DOBI uses T+0 transaction pattern which allows coin trading at any time. But each cryptocurrency has different trading hour. Please go to 【Transaction Rule】 on top right of cryptocurrency trading page for details.

 

11. What’s Dobitrades customer service hours?


As an international exchange, Dobitrade offers support according to your local time via the only email service@dobitrade.com. We’ll usually response within 1 days at the time of being noticed.


msg
{"just":"just","yesterday":"Yesterday","the_day_before_yesterday":"The day before yesterday","min":"Minute","hour":"Hours ago"}
{"LOADING_RMB":"Loading...","sysError":"System error! Please contact customer service for help.","timeout":"Request timed out. Please try again later.","reqError":"Request timed out. Please try again later.","nav":{"title":"Retrieve login password","phoneTit":"China +86","phoneHolder":"Please enter the phone you registered to login.","captcha":"captcha image","imgHolder":"Please enter the code displayed in the captcha image!","NextStep":"Next","stepOne":"Phone Number","stepTwo":"Authentication","stepThree":"Set new password","stepFour":"Successfully reset password","loginPwd":"Set password","surePwd":"Confirm password","phoneCode":"captcha Code","emailCode":"captcha Code","loginPwdHolder":"Please use at least three different types of characters","surePwdHolder":"Please retype password","again_passowrd_length_no":"The password should contain at least 6 characters","password_again_different":"New password and current password do not match","phoneCodeHolder":"Please enter the SMS verification code","getPhoneCode":"Get SMS verifcation code","reGetPhoneCode":"Resend SMS verification code","clickGetVoiceCode":"Click to receive code via call ","voiceCode":"Receive Code Via Call","phoneComing":"Please be ready to answer your phone","canGet":"obtain","canGetAfter":"obtain later","getPhoneCodeAg":"reacquire","userPhoneTips":"Please fill in your phone number:","userPhoneNum":"******","goLogin":"Go to login","tradepwd":"Trading password","warn":{"phone":{"nor":"Please enter your phone number.","err":"The format of the phone number is not correct!","msg":"","empty":"The phone number field cannot be empty!"},"captcha":{"nor":"Cannot read? Click the picture to change code.","err":"Verification code is not correct!","msg":"","empty":"Verification code field cannot be empty!"},"code":{"nor":"SMS code","err":"The verification code is not correct!","msg":"","empty":"The SMS verification code field cannot be empty!"},"password":{"nor":"Please enter your login password.","err":"The login password is not correct!","weak":"The security of this password is weak! Please use a combination of Upper\/Lower case letters, numbers, or symbols!","midd":"The security of this password is moderate. Using a combination of at least one of the following: symbols, numbers, and special characters will improve the strength of the password!","good":"The security of this password is good!","space":"Please do not use ' ' space characters in the password.","noCh":"Please do not use Chinese characters in your password.","less":"The login password cannot be less than 6 characters","msg":"","empty":"The login password cannot be blank!"},"repassword":{"nor":"Please enter the login password again!","err":"The two passwords do not match!","msg":"","empty":"The confirmation password cannot be blank!"}}},"register":{"INVITE_CODE":"Please enter referral code","INVITE_INPUT":"Please enter referral code(Optional)","password_length_unenough":"The password should contain at least 6 characters","tel_msg":"The format of the phone number is not correct","tel_empty":"Phone","pwd_msg":"The login password can not be less than 6 characters","pwd_empty":"Password can not be empty","surePwd_msg":"The two passwords do not match!","surePwd_empty":"Confirmation password cannot be blank!","imgCode_msg":"Verification code can not be empty","telCode_msg":"SMS verification code can not be empty","captcha_empty":"Please enter the graphics verification code","captcha_msg":"Code is not correct!","vcode_empty":"SMS verification code","vcode_msg":"Code is not correct!","validate_default_msg":"Please complete this form","getMsgAfterTime":"s","getVoiceAfterTime":"sVoice timeout","canGet":"obtain","pickUpPhone":"Please be ready to answer your phone!","reGetMsg":"Retrieve verification code","clickAndGet":"Click to get code","voiceCode":"Receive Code Via Call","getCode":"Send","form_tel_empty":"Please enter your phone number!","form_pwd_less":"The login password cannot be less than 6 characters","form_pwd_space":"The login password cannot contain ' ' space characters.","form_pwd_empty":"Password","form_pwd_strength_good":"The security of your password is good!","form_pwd_strength_midd":"The security of your password is moderate, to improve security use a combination of upper\/lower case letters, numbers, and symbols!","form_pwd_strength_weak":"The security of this password is weak and increases the risk your account could be compromised!","form_surepwd_msg":"Please confirm your login password.","form_captcha_empty":"captcha","form_captcha_refresh":"Can't read code? Click 'Refresh'","form_vcode_msg":"SMS code"},"resetPwd":{"title":"Forget password ?","phoneTit":"China +86","phoneHolder":"Please input your phone number","captcha":"Captcha Code","imgHolder":"Input the Captcha Code","NextStep":"Next step","stepOne":"Input phone number","stepTwo":"Verification","stepThree":"Reset new password","stepFour":"Password has been changed successfully","loginPwd":"Set password","surePwd":"Confirm Password","phoneCode":"Captcha Code","loginPwdHolder":"Password must contain a combination of at least 3 of the following groups : Letters,Numbers,Symbols.","surePwdHolder":"Confirm password","phoneCodeHolder":"Please input SMS Code","getPhoneCode":"Get SMS Code","reGetPhoneCode":"Regain the SMS Code","clickGetVoiceCode":"Click here to get it","voiceCode":"Audio Code","phoneComing":"Please wait for the call","canGet":"can get","canGetAfter":"can get after S","getPhoneCodeAg":"get SMS Code after","userPhoneTips":"Phone number has been entered","userPhoneNum":"******","goLogin":"Click here to login","warn":{"phone":{"nor":"Please enter your primary phone number","err":"Invalid phone number format","msg":"","empty":"Phone number can not be empty"},"captcha":{"nor":"Is the picture not clear ? Click the picture to change another Captcha","err":"Captcha is incorrect","msg":"","empty":"Captcha can not be empty"},"code":{"nor":"Input SMS Code","err":"Invalid SMS Code format","msg":"","empty":"SMS Code can not be empty"},"password":{"nor":"Input the login password","err":"Invalid login password format","weak":"Password is too week,your password should contain letters,numbers and symbols","midd":"Your password is good ,using combinations of letters,numbers,symbols will strengthen Account security","good":"Your password is considered strong","space":"No Space in your password","noCh":"No Chinese in your password","less":"Your password should not be less than 6 characters","msg":"","empty":"The password can\u2019t be empty"},"repassword":{"nor":"Please input your login password again","err":"Passwords do not match.","msg":"","empty":"Password confirmation cannot be empty "}}}}
{"PHONE_REG":"Phone","EMAIL_REG":"Email","PHONE_LOGIN":"Phone Login","EMAIL_LOGIN":"Email Login","LOGIN_TEL":"Phone","LOGIN_EMAIL":"Email","SUGGEST_EMAIL":"Email","EMAIL_FORMAT":"wrong mailbox format","PWD_PHONE_RESET":"Phone reset","PWD_EMAIL_RESET":"Email reset","SET_NEW_PWD":"set new password","FILLED_EMAIL":"Email","PLZ_ENTER_VERIFY_CODE":"Email verification code","NUMBER_DIGITS_INCORRECT":"Email verification code incorrect","NEXT":"the next step","ACTIVE_LINK_EXPIRED":"Your verification link has expired. Please register again.","ACTIVE_LINK_EXPIRED_FAIL":"Activation fails","ACTIVE_LINK_SUCC":"Account has been successfully activated, please login again","GO_REG":"go to register","GO_LOGIN":"Register Again","CONGRATULATE_REPWD_SUCC":"Congratulations on your successful password change!","REG_SUCC":"registration success","EMAIL_VALIDATE":"E-mail verification","NO_EMAIL_RECIEVED":"Did not receive Email?","SEND_EMAIL_ONE":"We have sent an email to your registered email at ","SEND_EMAIL_TWO":".Please login to your registered email and verify your email to activate your account.","CHECK_EMAIL_CORRECT":"check the email address, if it is wrong please","RE_REGISTER":"register again","TRASH_EMAIL":"check your junk mail or advertising mail","WAIT_EMAIL":"Wait a little while, if you still haven't received the email, please click:","RESEND_EMAIL":"reissue one"}
{"GOOGLE_CODE_VER":"Google Authenticator","GOOGLE_CODE_VER_CODE":"Verif Code","GOOGLE_INPUT_CODE":"Please enter Google Authenticator","GOOGLE_WARN_ERR":"Less than 6 digits","GOOGLE_LOST_CALL":"Lost Google authenticator? Contact","GOOGLE_SURE":"confirm","GOOGLE_BIND":"Google Authenticator","GOOGLE_BIND_OVAER":"Unbind to Google authenticator ","GOOGLE_BIND_OVAER_SHORT":"Unbind","GOOGLE_NO_BIND":"Google Authenticator not bound","GOOGLE_FIRST_STEP":"Install Google Authenticator on your mobile device","GOOGLE_KEY_VER":"","GOOGLE_DEFEND_LOST":"Please backup your secret code and store it in a safe place. Then, scan the barcode using Google Authenticator or input the code manually","GOOGLE_KEY_COPY":"copy","GOOGLE_PLEASE_ACCOUNT_PASS":"Enter your Login password","GOOGLE_BIND_SUCCESS":"Successfully bind to Google authenticator","GOOGLE_UNBIND_SUCCESS":"Successfully unbind Google authenticator","GOOGLE_BIND_DONE":"Already bind to Google authenticator","GOOGLE_NEXT_STEP":"next"}
×
  • Email
  • Phone
I have read and understood the 《User Agreement》

I agree to Dobitrade's Terms Of Use

I have read and understood the 《User Agreement》

I agree to Dobitrade's Terms Of Use

{{errMesAlert}}
Confirm

Google Authenticator

Lost Google authenticator? Contact:service@dobitrade.com

Forget password ?

  • Email reset
  • Phone reset

    set new password

Phone reset

Email reset

Email: {{forgetTwoIn.email? forgetTwoIn.email : forgetFirst.email.account.slice(0, 3) + '**'+forgetFirst.email.account.slice(-1, -2) +'@' + forgetFirst.email.account.split('@')[1] }}

Phone: {{forgetTwoIn.phone ? forgetTwoIn.area.split("+")[1] === '86' ? forgetTwoIn.phone.slice(0, 3) + '****' +forgetTwoIn.phone.slice(7, 11) : forgetTwoIn.phone.slice(0,-4) + '**' + forgetTwoIn.phone.slice(-2) : forgetFirst.phone.area.split("+")[1] === '86' ? forgetFirst.phone.account.slice(0, 3) + '****' +forgetFirst.phone.account.slice(7, 11): forgetFirst.phone.account.slice(0,-4) + '**' + forgetFirst.phone.account.slice(-2)}}

{{errMesAlert}}
Confirm